Shotguns West Return Policy
Last Updated: 10/18/2023
1. Introduction
At Shotguns West, we value your satisfaction with our products. If you are not completely satisfied with your purchase, we offer the following return policy to facilitate returns and exchanges.
2. Eligible Items for Return
2.1. Special Orders: We do not accept returns on special orders. It will be made known before purchase if it is a special order.
2.2. Firearms: Due to the nature of firearms and related regulations, we are unable to provide a return on firearm purchases. Please ensure you understand your local and federal laws before purchasing firearms from us.
2.3. Pilla: If you don’t love your Pilla gear, we offer to exchange any lenses or temples with no restock fee meaning you only have to pay return shipping. The lenses and temples must be in the condition they were received in or your exchange will be refused.
2.4. Other Accessories and Ammunition: Accessories and ammunition may be eligible for return if they meet the criteria outlined below.
3. Criteria for Returns
3.1. Unopened and Unused: To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when it was received.
3.2. Return Window: Returns must be requested within 30 days from the date of purchase or delivery, depending on the item.
4. How to Initiate a Return
4.1. Contact Us: To initiate a return, please contact our customer support team at support@shotgunswest.com or 360-661-2131.
4.2. Provide Information: When contacting us, please provide the order number, item details, and the reason for the return.
5. Return Process
5.1. Approval: We will review your request and notify you of the return approval or denial.
5.2. Return Instructions: If your return is approved, we will provide you with instructions on how to return the item.
5.3. Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part.
6. Refund or Exchange
6.1. Refund: If the return is approved and a refund is applicable, we will process the refund to the original payment method used for the purchase.
6.2. Exchange: If you prefer an exchange, we will make arrangements to send the replacement item to you.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Firearms (as mentioned above)
- Items that are not in their original packaging (Excluding Pilla) or have been used
- Items damaged by the customer
8. Limited Warranty
Some items may come with a limited manufacturer’s warranty. In such cases, you can contact us at support@shotgunswest.com or visit the manufacturer’s site directly to request a warranty claim.
9. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team at support@shotgunswest.com or 360-661-2131.